System modifications 

• Compared to the previous version 5.9.4, the precompilation configuration has been modified. Therefore, when updating from this specific version, in addition to the standard deletion of the bin directory, it is also necessary to delete the Views and Areas directories.

New Features

• New Documents module (REQ-008602) and the ability to attach files from the Documents module to a ticket (REQ-014000).

Improvements

• Notification for concurrent editing of an article in the Knowledge module. (REQ-014286)
• Added search by group name in the View Management (REQ-008292).
• Improved article insertion window from Knowledge base in the ticket detail (REQ-008602).
• Assigning a user to a company via the API now allows transferring existing tickets to the company. (REQ-014343)
  Automation: Added new events: Ticket message created, Ticket message updated, and Ticket message deleted. If one of these events is selected, conditions for Ticket message type and author are available. (REQ-014312).
• When creating prepared responses, it is now possible to use a table suggestion in the editor. (REQ-014367)

Fixes

• It was not possible to select a service in the SLA settings (if there was only one service) (REQ-014319).
• Fixed minor bugs in WhatsApp integration (REQ-014318).