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Requestor Support

Requestor Support je místo pro poskytování podpory zákazníkům.

News
Check out the important news and changes.
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🚀 Requestor 5.8
New features New Announcement module. SSO implementation via OpenID protocol. Localization of KB articles (REQ-007621). After the update, the default language of the knowledge base will be set according to the global language of the Requestor. The knowledge base language can be easily changed in the module settings. Improvements Logging changes when filling in form fields. (REQ-007704) Optimization of Feedyou chatbot integration. (REQ-008394, REQ-008393) New settings for "Notification of new tickets and new messages" (REQ-006710): The bell informs about the number of unread notifications (REQ-007181): Adding information in the administration whether the user has an active 2-FA. (REQ-007983) Optimization of data export speed to CSV. (INC-003374) Displaying tickets for which custom Resources are defined in the Dashboard module. (INC-003401) Detection of auto-generated emails (Undeliverable etc) + not sending notifications to auto-generated emails, as a loop prevention. (REQ-007984) Optimization of SLA calculation speed. Incorrect category setting when creating a related tiket. (INC-003388) Fixes Correction of export (PDF) of images to ticket (INC-003330) Fix export of users and companies. (INC-003376)
05/24/2024
Requestor 5.8.1
Fixes Setting up a category for multiple services (INC-003415). Removing non-valid characters in email communication (INC-003411). Disabling sub-ticket creation in a closed ticket (INC-003409). Ability to search for prepared responses even in a new ticket that is created from a modal window (INC-003357).
05/24/2024
Recently added
Requestor 5.8.1
Fixes Setting up a category for multiple services (INC-003415). Removing non-valid characters in email communication (INC-003411). Disabling sub-ticket creation in a closed ticket (INC-003409). Ability to search for prepared responses even in a new ticket that is created from a modal window (INC-003357).
05/24/2024
🚀 Requestor 5.8
New features New Announcement module. SSO implementation via OpenID protocol. Localization of KB articles (REQ-007621). After the update, the default language of the knowledge base will be set according to the global language of the Requestor. The knowledge base language can be easily changed in the module settings. Improvements Logging changes when filling in form fields. (REQ-007704) Optimization of Feedyou chatbot integration. (REQ-008394, REQ-008393) New settings for "Notification of new tickets and new messages" (REQ-006710): The bell informs about the number of unread notifications (REQ-007181): Adding information in the administration whether the user has an active 2-FA. (REQ-007983) Optimization of data export speed to CSV. (INC-003374) Displaying tickets for which custom Resources are defined in the Dashboard module. (INC-003401) Detection of auto-generated emails (Undeliverable etc) + not sending notifications to auto-generated emails, as a loop prevention. (REQ-007984) Optimization of SLA calculation speed. Incorrect category setting when creating a related tiket. (INC-003388) Fixes Correction of export (PDF) of images to ticket (INC-003330) Fix export of users and companies. (INC-003376)
05/24/2024