New Features

• New Twilio SMS integration and addition of related SMS sending automation. (REQ-014016)
• Viewing and editing in the article. (REQ-014286)

Improvements

• Accelerated loading of lists in the Knowledge Base. (INC-014247)
• Ticket automation based on "owner." (REQ-014229)
• Optimized license status display in Administration. (REQ-008664)
• Enhanced selector for internal groups, agent groups, and company groups. (INC-014194)
• Improvements and new options for the Resolution field in the ticket detail view. (REQ-014044)
• New widgets and enhancements to existing ones on the Dashboard. (REQ-014161)
• Option to import users in German, Slovak, or Polish. (REQ-014257)

Fixes

• Chat handled by a bot remained in Unattended status. (REQ-014078)
• Part of the ticket text from an email could be missing due to invalid HTML in the email source. (REQ-014254)
• Redesigned Entra ID application authentication, where a bug could enforce delegated permissions.
• Increased content size limit when using the "Copy Subject and Comments" action. (REQ-014267)
• Fixed display of user lists with incorrect roles in the AD group detail. (REQ-013974)
• Corrected display of requester/agent names and time tracking totals in exported report files. (INC-014191)
• Fixed SLA counter for "Time to Start solving" when re-entering In Progress status with the same agent. (INC-014252)
• If the Whitelist was enabled for the web application, it was also checked for the API. (INC-014301)
• Fixed truncation of push notification text to 256 characters. (INC-014295)
• Fixed line breaks in texts when synchronizing to Jira. (INC-014200)