News

• Area + notification in the bell. (REQ-014159)
• Facebook Messenger integration. (REQ-014759)
• Requestor AI: after installation, the module is visible in the administration with information about activation. (REQ-015193)
• AI ticket solution summarization. (REQ-015192)
• AI tags - removed from the tag box and the column in the ticket list. They are now displayed in the AI box. (REQ-015191)
• Product fruits integration. (REQ-008087)

Enhancements

• Improvements to Business in the Customers module - added the ability to create a case from a ticket, change the order of the code lists, filter stores on the dashboard and change the order and visibility of columns in the table view. (REQ-014757)
• Optimization of the ticket detail header - change of the Voting and Watching function. (REQ-006597)
• Added the ability to notify selected users about the creation of operational approval, approval/rejection and approval closure. (REQ-014863)
• Quickly copy ticket ID as HTML link. (REQ-015241)
• In the menu on the right, there is a button to set the postponement (this also applies to 'Waiting for a third party'). After clicking it, a dialog appears where you can specify the postponement details. (REQ-015241)
• New settings - Pre-fill the "From" email field to the default email box for New email. (REQ-015241)
• The number of remaining actions for the occasional agent is now updated even after the action (e.g. status change, comment sent) in the ticket detail. (REQ-015243)

Fixes

• Removing the nonstandard valid_elements parameter from the TinyMCE editor in Message Forwarding. (REQ-015186)
• Fix for broken "change area" event in automations. (INC-015190)
• Possibility to send WA messages to foreign phone numbers. (REQ-015211)
• Fixed an issue where notifications were erroneously sent to all agents regardless of area after an upgrade. (INC-015224)
• Fixed public access in the dashboard. (INC-015249)
• When editing a custom type with a specific area, information about the selected areas was lost when saving. (INC-015257)
• Fixed incorrect transfer of validation when changing the type/area in the ticket created from the binding. (INC-015254)
• Fix for the Requestor mobile application if custom ticket types are defined. (INC-015273)