News

• Extend Azure DevOps integration with On-Premise. (NFN-014975)

Enhancements

• Improvements to the list of online users. (REQ-006905)
• Modification of the system message (ticket types, areas) in the event log of incoming emails. (REQ-015175)
• Added an event "Initial ticket AI analysis finished" to automations, in this event it is possible to add a condition for the intent of the ticket and at the same time the sentiment of the ticket or message. (REQ-015030)

Fixes

• Exclusion of deactivated mailboxes from New Email and Reply by Email. (REQ-015117)
• Correction of custom statuses when the area is resaved. (INC-015176)