Requestor Support

New features New Announcement module. SSO implementation via OpenID protocol. Localization of KB articles (REQ-007621). After the update, the default language of the knowledge base will be set according to the global language of the Requestor. The knowledge base language can be easily changed in the module settings. Improvements Logging changes when filling in form fields. (REQ-007704) Optimization of Feedyou chatbot integration. (REQ-008394, REQ-008393) New settings for "Notification of new tickets and new messages" (REQ-006710): The bell informs about the number of unread notifications (REQ-007181): Adding information in the administration whether the user has an active 2-FA. (REQ-007983) Optimization of data export speed to CSV. (INC-003374) Displaying tickets for which custom Resources are defined in the Dashboard module. (INC-003401) Detection of auto-generated emails (Undeliverable etc) + not sending notifications to auto-generated emails, as a loop prevention. (REQ-007984) Optimization of SLA calculation speed. Incorrect category setting when creating a related tiket. (INC-003388) Fixes Correction of export (PDF) of images to ticket (INC-003330) Fix export of users and companies. (INC-003376)

Fixes Setting up a category for multiple services (INC-003415). Removing non-valid characters in email communication (INC-003411). Disabling sub-ticket creation in a closed ticket (INC-003409). Ability to search for prepared responses even in a new ticket that is created from a modal window (INC-003357).

Improvements Search by "Code" field in the Products module (REQ-008481). Fixes Display of the Tracking button (request detail) for a completed escalation for a specialist (REQ-008496). Delay in sending satisfaction ratings (INC-003363). Saving a filter in the Customers module (INC-003417).

Enhancements Expanded available chat data through the API (REQ-007855) When composing a new email, the "From" field is no longer auto-filled when multiple outgoing mailboxes exist (REQ-007372) Notification for a request created from a forwarded email is now sent to the original sender (REQ-014598) Added the option to use a modified email subject in email communications (REQ-014472) Fixes Fixed the SyncRequestorUsers API method to properly handle saving identical phone numbers in different formats (REQ-014615) Corrected an issue where a chat guest’s waiting order wouldn’t display if the order description text was missing (INC-014564) Fixed synchronization of businessPhones for user accounts from Microsoft Entra ID (REQ-014593)

On this page you will find selected functionalities, improvements, and changes that we plan to incorporate in future versions of the Requestor application. The release dates and the included functionalities are indicative and may change over time. Requestor 6.0 Released Release date: 5/6/2025 | release notes Creation of Custom Request Types Completed In addition to the standard request and incident types, you can define custom request types to better reflect what the requests are about. REQ-007840 ✨Top voted! Custom Statuses and Workflow Completed The ability to create a custom workflow that can also include optional statuses. Custom workflows can completely replace predefined workflows. REQ-014430 Areas (formerly Services) Completed Enhanced and clearer administration of areas, with a single workflow per area and the ability to add custom statuses and custom request types. WhatsApp and SMS Integration Completed Development of new integrations that enable receiving and sending short text messages (SMS) and WhatsApp messages. These messages can be part of the communication within a request. REQ-007176, REQ-014259 Native Dark Mode Completed Implementing dark mode will allow users to choose between light and dark modes. The setting will not affect other users. REQ-007511 Requestor AI Completed A comprehensive integration of artificial intelligence (AI) that will offer request summarization, automatic tagging, a writing assistant, suggested responses, sentiment analysis, translation of knowledge base articles, request translation, or suggestions for prepared responses and articles. REQ-008485 ✨Top voted! Requestor 6.1 Released Release date: 6/3/2025 | release notes AI Intent Detection Completed This functionality allows detecting the customer's intent using Requestor AI. The detected intent is then available in the Automation module, where a customer can create rules such as: "If intent = refund, then...". REQ-015030 Request Detail Header Optimization Completed Enhanced and clearer header for request details, including grouping functions under a single button and simplifying the interface. REQ-006597 Under Development List of functionalities, new features, and changes that we have decided to implement and are currently working on, including their estimated release period in the stable version of the application. Live Chat Enhancements In development 3Q/2025 Redesign of the interface, improvements to existing functions, and addition of new live chat features. NFN-015012 Form Field Rules In development 3Q/2025 Using field rules, it's possible to show or hide certain form fields based on the selection/value in another form field. NFN-015066 Dashboard Extensions In development 3Q/2025 Ability to add additional elements to the dashboard, such as notifications, mentions, or personal tasks. REQ-014159 RequestorBot In development 3Q/2025 RequestorBot is powered by generative artificial intelligence (AI). These features utilize extensive language models (LLM) developed by third-party providers (Open AI), which are integrated with Requestor. REQ-014600 ✨Top voted! Facebook Messenger Integration In development 3Q/2025 Implementation of integration with Facebook Messenger. REQ-014759 Inventory (Asset Management) In development 4Q/2025 The inventory allows creating a database for various types of assets, serving as a GUI for asset management with links to other parts of the Requestor application. NFN-013869 Request Bin Planned 4Q/2025 The ability to move requests to the trash instead of permanently deleting them. Requests in the trash can be restored. REQ-014244 Microsoft Teams Integration Planned 4Q/2025 Microsoft Teams integration enabling notifications and control of request statuses, including responses, directly from Teams. NFN-011597 ✨Top voted! Extension of the Reporting Module to Include Contractual Hour Counts Planned 4Q/2025 Allow defining a contractual number of hours, which will then be reflected in the monthly activity reporting, thereby facilitating the calculation of hours that are, for example, included in a contract and should be billed additionally. ✨Top voted! Slack Integration Planned 1Q/2026 Slack integration enabling notifications and control of request statuses, including responses, directly from Slack. NFN-013877 Functionalities We Are Considering Functionalities that we would like to implement, or that we are currently considering or have not yet scheduled for development. If any of the functionalities listed below are important to you, please let us know; we will try to take them into account in our planning. GitHub Integration Considering Integration with GitHub that would enable linking and synchronizing requests and statuses, including creating them directly from the Requestor application. GitLab Integration Considering Integration with GitLab that would enable linking and synchronizing requests and statuses, including creating them directly from the Requestor application.