| Name | Description | Type | Additional information |
|---|---|---|---|
| Id |
The message Id |
integer |
None. |
| CreatedUTC |
The creation time of the message in UTC |
date |
None. |
| FirstMessage |
If true, the message is the first (typed in the new ticket form) |
boolean |
None. |
| UserFullName |
DEPRECATED. The fullname of the author of the message |
string |
None. |
| UserProviderKey |
DEPRECATED. User Id of the author of the message |
string |
None. |
| UserNoteBesideName |
DEPRECATED. The note beside the name of the author |
string |
None. |
| Html |
If true, the message contains HTML |
boolean |
None. |
| Body |
The message in plaintext or HTML |
string |
None. |
| Edited |
If true, the message has been edited |
boolean |
None. |
| EditedTimeUTC |
The editing time of the message in UTC |
date |
None. |
| BodyOriginal |
The original message before editing in plain text |
string |
None. |
| BodyHtmlOriginal |
The original message before editing in HTML |
string |
None. |
| Deleted |
If true, the message has been deleted |
boolean |
None. |
| Private |
If true, the message is private and should not be seen by the ticket's requester |
boolean |
None. |
| IsMobileDevice |
If true, the message has been sent using mobile device |
boolean |
None. |
| Attachments |
The list of attachments in the message |
Collection of Attachment |
None. |
| HtmlBodyContainsMedia |
If true, the media (image, video, audio) is detected inside the html body |
boolean |
None. |
| CanEdit |
If true user can edit the message |
boolean |
None. |
| CanDelete |
If false user can delete the message |
boolean |
None. |
| CanSplit |
If true user can split the ticket |
boolean |
None. |
| User |
User who created the ticket message |
UserData |
None. |