| Name | Description | Type | Additional information |
|---|---|---|---|
| Active |
True if the counter is active (not finished yet). |
boolean |
None. |
| HistoryIndex |
The index of the counter. Some SLA types can have more counters. |
integer |
None. |
| IsLastIndex |
True if this is the last and the current SLA counter. Some SLA types can have more counters. |
boolean |
None. |
| StartUtc |
The UTC time when the counter started. |
date |
None. |
| EndUtc |
The UTC time when the counter finished (if it isn't active, otherwise NULL). |
date |
None. |
| SlaGoalTimeOut |
The total time of the counter goal. |
time interval |
None. |
| TimeLeft |
The current time left of the counter. |
time interval |
None. |
| Satisfied |
True, if the counter has finished and the goal time hasn't been exceeded. False, if the counter has finished and the goal time has been exceeded. If the counter is still active this returns NULL. |
boolean |
None. |
| TicketSlaState |
The SLA counter state. |
TicketSlaStateEnum |
None. |