POST api/Reports/GetOperatorsPerformance

Gets operators performance report.

Request Information

URI Parameters

None.

Body Parameters

Name	Description	Type	Additional information
PageIndex	Optional page index (default is 0).	integer	None.
PageSize	Optional page index (default is 200).	integer	None.
FilterId	Filter Id, if set	integer	None.
OperatorGroupIds	Filter by Operator group, if set	Collection of integer	None.
OperatorProviderKeys	Filter by Operator, if set	Collection of string	None.
DepartmentId	Filter by Department, if set	integer	None.
ServiceIds	Filter by Service, if set	Collection of integer	None.
Sources	Filter by Sources, if set	Collection of integer	None.
DateFromUtc	Filter by date from	date	None.
DateUntilUtc	Filter by date until	date	None.

Request Formats

application/json, text/json

Sample:

{
  "PageIndex": 1,
  "PageSize": 1,
  "FilterId": 1,
  "OperatorGroupIds": [
    1,
    2
  ],
  "OperatorProviderKeys": [
    "sample string 1",
    "sample string 2"
  ],
  "DepartmentId": 1,
  "ServiceIds": [
    1,
    2
  ],
  "Sources": [
    1,
    2
  ],
  "DateFromUtc": "2024-12-22T23:52:26.3800202+01:00",
  "DateUntilUtc": "2024-12-22T23:52:26.3800202+01:00"
}

application/xml, text/xml

Sample:

<OperatorsPerformanceReportFilterPost xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Posts">
  <DateFromUtc>2024-12-22T23:52:26.3800202+01:00</DateFromUtc>
  <DateUntilUtc>2024-12-22T23:52:26.3800202+01:00</DateUntilUtc>
  <DepartmentId>1</DepartmentId>
  <FilterId>1</FilterId>
  <OperatorGroupIds xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:int>1</d2p1:int>
    <d2p1:int>2</d2p1:int>
  </OperatorGroupIds>
  <OperatorProviderKeys xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </OperatorProviderKeys>
  <PageIndex>1</PageIndex>
  <PageSize>1</PageSize>
  <ServiceIds xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:int>1</d2p1:int>
    <d2p1:int>2</d2p1:int>
  </ServiceIds>
  <Sources xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:int>1</d2p1:int>
    <d2p1:int>2</d2p1:int>
  </Sources>
</OperatorsPerformanceReportFilterPost>

Response Information

Resource Description

GetOperatorsPerformanceResult

Name	Description	Type	Additional information
PagedOperatorsPerformance	A page with Operators performance.	OperatorsPerformanceData	None.

Response Formats

application/json, text/json

Sample:

{
  "PagedOperatorsPerformance": {
    "PageIndex": 1,
    "PageSize": 2,
    "TotalItems": 3,
    "TotalPages": 4,
    "Items": [
      {
        "OperatorKey": "sample string 1",
        "OperatorFullName": "sample string 2",
        "CreatedWebApi": 3,
        "CreatedAsEmail": 4,
        "TakenFromQueue": 5,
        "Assigned": 6,
        "Closed": 7,
        "Reopened": 8,
        "ChangedSolver": 9,
        "PublicCommentReplies": 10,
        "InternalCommentReplies": 11,
        "EmailReplies": 12,
        "Forwardings": 13
      },
      {
        "OperatorKey": "sample string 1",
        "OperatorFullName": "sample string 2",
        "CreatedWebApi": 3,
        "CreatedAsEmail": 4,
        "TakenFromQueue": 5,
        "Assigned": 6,
        "Closed": 7,
        "Reopened": 8,
        "ChangedSolver": 9,
        "PublicCommentReplies": 10,
        "InternalCommentReplies": 11,
        "EmailReplies": 12,
        "Forwardings": 13
      }
    ]
  }
}

application/xml, text/xml

Sample:

<GetOperatorsPerformanceResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
  <PagedOperatorsPerformance>
    <Items xmlns:d3p1="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.DataStructures">
      <d3p1:OperatorsPerformanceData>
        <d3p1:Assigned>6</d3p1:Assigned>
        <d3p1:ChangedSolver>9</d3p1:ChangedSolver>
        <d3p1:Closed>7</d3p1:Closed>
        <d3p1:CreatedAsEmail>4</d3p1:CreatedAsEmail>
        <d3p1:CreatedWebApi>3</d3p1:CreatedWebApi>
        <d3p1:EmailReplies>12</d3p1:EmailReplies>
        <d3p1:Forwardings>13</d3p1:Forwardings>
        <d3p1:InternalCommentReplies>11</d3p1:InternalCommentReplies>
        <d3p1:OperatorFullName>sample string 2</d3p1:OperatorFullName>
        <d3p1:OperatorKey>sample string 1</d3p1:OperatorKey>
        <d3p1:PublicCommentReplies>10</d3p1:PublicCommentReplies>
        <d3p1:Reopened>8</d3p1:Reopened>
        <d3p1:TakenFromQueue>5</d3p1:TakenFromQueue>
      </d3p1:OperatorsPerformanceData>
      <d3p1:OperatorsPerformanceData>
        <d3p1:Assigned>6</d3p1:Assigned>
        <d3p1:ChangedSolver>9</d3p1:ChangedSolver>
        <d3p1:Closed>7</d3p1:Closed>
        <d3p1:CreatedAsEmail>4</d3p1:CreatedAsEmail>
        <d3p1:CreatedWebApi>3</d3p1:CreatedWebApi>
        <d3p1:EmailReplies>12</d3p1:EmailReplies>
        <d3p1:Forwardings>13</d3p1:Forwardings>
        <d3p1:InternalCommentReplies>11</d3p1:InternalCommentReplies>
        <d3p1:OperatorFullName>sample string 2</d3p1:OperatorFullName>
        <d3p1:OperatorKey>sample string 1</d3p1:OperatorKey>
        <d3p1:PublicCommentReplies>10</d3p1:PublicCommentReplies>
        <d3p1:Reopened>8</d3p1:Reopened>
        <d3p1:TakenFromQueue>5</d3p1:TakenFromQueue>
      </d3p1:OperatorsPerformanceData>
    </Items>
    <PageIndex>1</PageIndex>
    <PageSize>2</PageSize>
    <TotalItems>3</TotalItems>
    <TotalPages>4</TotalPages>
  </PagedOperatorsPerformance>
</GetOperatorsPerformanceResult>