GET api/Tickets/GetTicketUserTypes

Gets a list of available TicketUserTypes by which the user can create Tickets.

Request Information

URI Parameters

None.

Body Parameters

None.

Response Information

Resource Description

GetTicketUserTypesResult

Name	Description	Type	Additional information
TicketUserTypes		Collection of TicketUserType	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketUserTypes": [
    {
      "Id": 1,
      "Name": "End-User Ticket",
      "Description": "",
      "Active": true,
      "IsSystemType": true,
      "IsDefault": false
    },
    {
      "Id": 2,
      "Name": "Incident",
      "Description": "",
      "Active": true,
      "IsSystemType": true,
      "IsDefault": false
    },
    {
      "Id": 3,
      "Name": "Service Request",
      "Description": "",
      "Active": true,
      "IsSystemType": true,
      "IsDefault": false
    },
    {
      "Id": 4,
      "Name": "Problem",
      "Description": "",
      "Active": true,
      "IsSystemType": true,
      "IsDefault": false
    },
    {
      "Id": 5,
      "Name": "Incident",
      "Description": "",
      "Active": true,
      "IsSystemType": true,
      "IsDefault": false
    }
  ]
}

application/xml, text/xml

Sample:

<GetTicketUserTypesResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results.Ticket">
  <TicketUserTypes>
    <GetTicketUserTypesResult.TicketUserType>
      <Active>true</Active>
      <Description></Description>
      <Id>1</Id>
      <IsDefault>false</IsDefault>
      <IsSystemType>true</IsSystemType>
      <Name>End-User Ticket</Name>
    </GetTicketUserTypesResult.TicketUserType>
    <GetTicketUserTypesResult.TicketUserType>
      <Active>true</Active>
      <Description></Description>
      <Id>2</Id>
      <IsDefault>false</IsDefault>
      <IsSystemType>true</IsSystemType>
      <Name>Incident</Name>
    </GetTicketUserTypesResult.TicketUserType>
    <GetTicketUserTypesResult.TicketUserType>
      <Active>true</Active>
      <Description></Description>
      <Id>3</Id>
      <IsDefault>false</IsDefault>
      <IsSystemType>true</IsSystemType>
      <Name>Service Request</Name>
    </GetTicketUserTypesResult.TicketUserType>
    <GetTicketUserTypesResult.TicketUserType>
      <Active>true</Active>
      <Description></Description>
      <Id>4</Id>
      <IsDefault>false</IsDefault>
      <IsSystemType>true</IsSystemType>
      <Name>Problem</Name>
    </GetTicketUserTypesResult.TicketUserType>
    <GetTicketUserTypesResult.TicketUserType>
      <Active>true</Active>
      <Description></Description>
      <Id>5</Id>
      <IsDefault>false</IsDefault>
      <IsSystemType>true</IsSystemType>
      <Name>Incident</Name>
    </GetTicketUserTypesResult.TicketUserType>
  </TicketUserTypes>
</GetTicketUserTypesResult>