GET api/Tickets/GetTicketStatistics/{id}?ticketStatisticsType={ticketStatisticsType}&useWorkingHours={useWorkingHours}

Returns ticket's area and state statistics

Request Information

URI Parameters

Name	Description	Type	Additional information
id	Ticket Id (number)	integer	Required
ticketStatisticsType		TicketStatisticsTypeEnum	Default value is Mix
useWorkingHours	Use selected calendar based on opening hours on request service?	boolean	Default value is False

Body Parameters

None.

Response Information

Resource Description

GetTicketStatisticsResult

Name	Description	Type	Additional information
TicketStatisticsRows		Collection of TicketStatisticsRow	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketStatisticsRows": [
    {
      "ServiceId": 1,
      "ServiceName": "sample string 1",
      "State": "sample string 2",
      "TicketState": 101,
      "CustomWorkflowStateGuid": "309e491d-4efc-4010-8512-01d1544b5edb",
      "Minutes": 3.1
    },
    {
      "ServiceId": 1,
      "ServiceName": "sample string 1",
      "State": "sample string 2",
      "TicketState": 101,
      "CustomWorkflowStateGuid": "309e491d-4efc-4010-8512-01d1544b5edb",
      "Minutes": 3.1
    }
  ]
}

application/xml, text/xml

Sample:

<GetTicketStatisticsResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results.Ticket">
  <TicketStatisticsRows>
    <TicketStatisticsRow>
      <CustomWorkflowStateGuid>309e491d-4efc-4010-8512-01d1544b5edb</CustomWorkflowStateGuid>
      <Minutes>3.1</Minutes>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 1</ServiceName>
      <State>sample string 2</State>
      <TicketState>TicketInQueue</TicketState>
    </TicketStatisticsRow>
    <TicketStatisticsRow>
      <CustomWorkflowStateGuid>309e491d-4efc-4010-8512-01d1544b5edb</CustomWorkflowStateGuid>
      <Minutes>3.1</Minutes>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 1</ServiceName>
      <State>sample string 2</State>
      <TicketState>TicketInQueue</TicketState>
    </TicketStatisticsRow>
  </TicketStatisticsRows>
</GetTicketStatisticsResult>