GET api/Statistics/GetFirstResponseTime?ticketId={ticketId}&serviceId={serviceId}&ticketType={ticketType}&fromUtc={fromUtc}&untilUtc={untilUtc}

Gets the first response times in Tickets.

Request Information

URI Parameters

Name	Description	Type	Additional information
ticketId	(Optional) To filter the only one Ticket.	integer	None.
serviceId	(Optional) To filter Tickets with Service.	integer	None.
ticketType	(Optional) To filter Tickets of the type.	TicketTypeEnum	None.
fromUtc	(Optional) To filter occurrence time.	date	None.
untilUtc	(Optional) To filter occurrence time.	date	None.

Body Parameters

None.

Response Information

Resource Description

StatisticsTicketTimeResult

Name	Description	Type	Additional information
TicketTimes		Collection of TicketTimeRow	None.

Response Formats

application/json, text/json

Sample:

{
  "TicketTimes": [
    {
      "TicketId": 1,
      "ServiceId": 1,
      "ServiceName": "sample string 2",
      "TicketType": 1,
      "DateTimeUtc": "2024-12-22T23:08:25.3428772+01:00",
      "TimeSpan": "00:00:00.1234567",
      "TimeSpanTicks": 5
    },
    {
      "TicketId": 1,
      "ServiceId": 1,
      "ServiceName": "sample string 2",
      "TicketType": 1,
      "DateTimeUtc": "2024-12-22T23:08:25.3428772+01:00",
      "TimeSpan": "00:00:00.1234567",
      "TimeSpanTicks": 5
    }
  ]
}

application/xml, text/xml

Sample:

<StatisticsTicketTimeResult xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RequestorApiDataStructures.Results">
  <TicketTimes>
    <StatisticsTicketTimeResult.TicketTimeRow>
      <DateTimeUtc>2024-12-22T23:08:25.3428772+01:00</DateTimeUtc>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 2</ServiceName>
      <TicketId>1</TicketId>
      <TicketType>EndUserTicket</TicketType>
      <TimeSpan>PT0.1234567S</TimeSpan>
      <TimeSpanTicks>5</TimeSpanTicks>
    </StatisticsTicketTimeResult.TicketTimeRow>
    <StatisticsTicketTimeResult.TicketTimeRow>
      <DateTimeUtc>2024-12-22T23:08:25.3428772+01:00</DateTimeUtc>
      <ServiceId>1</ServiceId>
      <ServiceName>sample string 2</ServiceName>
      <TicketId>1</TicketId>
      <TicketType>EndUserTicket</TicketType>
      <TimeSpan>PT0.1234567S</TimeSpan>
      <TimeSpanTicks>5</TimeSpanTicks>
    </StatisticsTicketTimeResult.TicketTimeRow>
  </TicketTimes>
</StatisticsTicketTimeResult>