| Name | Description | Type | Additional information |
|---|---|---|---|
| TicketId |
The unique identifier of the Ticket |
integer |
None. |
| TicketREF |
The reference ID of the Ticket (e.g. REQ-000001) |
string |
None. |
| TicketType |
The type of the Ticket |
TicketTypeEnum |
None. |
| Subject |
The Subject |
string |
None. |
| CreatedUTC |
The creation time of the Ticket in UTC |
date |
None. |
| Closed |
True if the Ticket has been closed (is in the final workflow state) |
boolean |
None. |
| ClosedUTC |
The closed time of the Ticket in UTC |
date |
None. |
| SubmitterKey |
The user key of the requester |
string |
None. |
| SubmitterFullName |
The fullname of the requestor (submitter) |
string |
None. |
| SubmitterCompany |
The company of the requestor (submitter) |
integer |
None. |
| SolverKey |
User Id of ticket's solver, could be null if no solver is assigned |
string |
None. |
| SolverFullName |
The fullname of the operator (solver), if any |
string |
None. |
| TicketState |
The actual workflow state of the Ticket specific to the type of the Ticket (TIC, INC, REQ, ...) |
TicketStateEnum |
None. |
| TicketSummaryState |
The simplified Ticket's state across all ticket types |
TicketSummaryStateEnum |
None. |
| Source |
The source of the Ticket |
TicketSourceEnum |
None. |
| TicketUserSourceId |
The user source of the Ticket |
integer |
None. |
| ServiceId |
The service Id of the Ticket, if any |
integer |
None. |
| ServiceName |
The service name of the Ticket, if any |
string |
None. |
| ResolutionText |
The resolution text |
string |
None. |
| IsPrivateMessageSupported |
True if the submitter is not an operator - it makes sense to add private message for operators |
boolean |
None. |
| AvailableTicketActions |
Available workflow actions (for the logged in user) except "dialog" actions - those which needs some extra parameter |
Collection of TicketActionEnum |
None. |
| AllAvailableTicketActions |
All available workflow actions (for the logged in user) including "dialog" actions |
Collection of AvailableTicketAction |
None. |
| UserMessages |
The list of messages in the Ticket |
Collection of TicketUserMessage |
None. |
| CustomForms |
Specific data forms |
Collection of CustomFormData |
None. |
| Priorities |
The list of priorites in Ticket |
Collection of PriorityData |
None. |
| VotesCount |
Number of votes in the Ticket |
integer |
None. |
| UserVote |
True if the user has voted |
boolean |
None. |
| CustomerName |
The customer name of the Ticket, if any |
string |
None. |
| CustomerId |
The customer Id of the Ticket, if any |
integer |
None. |
| SelectedCategories |
The selected category/categories in the Ticket. More precisely these are the selected category items from their categories. |
Collection of CategoryData |
None. |
| Slas |
The list of SLAs (Service Level Agreements) for the Ticket |
Collection of Sla |
None. |
| LastActivityDateUTC |
Last update time in the Ticket, like changing state, solver, and some other predefined actions. |
date |
None. |
| Invitations |
Invitations in the Ticket. Who invited whom. |
Collection of InvitationData |
None. |
| Satisfactions |
The list of Satisfactions for the Ticket. |
Collection of SatisfactionData |
None. |
| TicketRelations |
The related tickets of the Ticket |
Collection of TicketRelationData |
None. |
| Notes |
The list of Notes for the Ticket |
Collection of NotesData |
None. |
| Tags |
The list of Tags for the Ticket. |
Collection of TagData |
None. |
| ProductItems |
The list of product items for the Ticket. |
Collection of ProductItemData |
None. |
| ServiceMailboxId |
The service mailbox Id if the ticket was created from an email. |
integer |
None. |